Press release

Complete Delivery Solution Announces Launch of New Delivery Portal for Pharmacy Customers

Sponsored by Businesswire

Complete Delivery Solution (CDS), a Care Services, LLC company, today announced a new delivery portal, TracRx, to replace its existing customer portal. Pharmacy delivery clients using the CDS portal will be transitioned to TracRx where they will be able to take advantage of the portal’s new functionality.

TracRx allows all customers, including long-term care (LTC) and correctional pharmacies, to easily schedule deliveries and provides visibility into the entire order process – from initial order placement to point-of-delivery signature.

Additional features of benefit to LTC pharmacies include:

  • Ability to add new facilities directly in the portal and immediately see delivery charges
  • A robust and flexible notification system that allows customers to set communication preferences (including text messaging) to keep individuals notified when medications are ready, picked up and delivered
  • Enhanced reporting and analytics – down to a facility-level
  • Industry-leading accuracy in backup pharmacy data (all pharmacy hours and fax numbers validated)

“The new TracRx portal was developed to make delivery processes as easy as possible for our customers,” said Sean Sabre, division vice president for Complete Delivery Solution. “In addition to managing the front-end order process, the portal also provides real-time notifications at various, important stages of the delivery process.”

Another significant benefit of TracRx is its ability to integrate with pharmacy workflow management systems to further enhance efficiencies for LTC pharmacies. TracRx is already integrated with Integra’s DocuTrack®, a premier document workflow management system in the LTC, institutional, and closed-door pharmacy marketplace. TracRx includes a powerful analysis and reporting engine that helps customers review and identify operational trends to further manage costs and improve program performance.

If interested in a demo of TracRx, or you are a pharmacy workflow management system provider that would like to integrate, please contact Tony Valant at


Care Services, LLC is the parent company of MedCallRx, GeriScriptRx, InMedRx, Complete Delivery Solution and Hospice Pharmacy Solutions. Together, the Care Services family of companies provides pharmacy benefit management and last mile delivery solutions to long-term care and institutional pharmacies, hospice providers and correctional facilities nationwide. Care Services supports clients nationwide with a network of more than 70,000 retail pharmacies and 3,000 courier partners. Learn more at