Community Bank System, Inc., a full-service financial institution and
Incorporated customer, has migrated from Workforce Central to
Workforce Dimensions to enhance and modernize its manager and employee
experience. The next generation, cloud-native Workforce Dimensions
solution delivers a responsive design, artificial intelligence (AI), and
embedded analytics to unburden users from cumbersome processes –
empowering employees and managers to dedicate more time to customer
Serving its customers for more than 150 years, Community Bank is a
commercial bank with 240 locations. With Workforce
Dimensions, Community Bank is using AI and advanced machine
learning to streamline processes for its entire workforce – both
hourly and salaried employees – including branch managers, tellers,
loan officers, and data processing officers.
For the first time, Community Bank managers have access to critical
data in real time. Analytics embedded within Workforce Dimensions and
powered by AIMEE,
an AI engine built for managers and employees, give in-the-moment
insights into daily workforce operations via real-time visualization
and reporting. This allows managers to spend less time on processes
and more time solving problems.
Workforce Dimensions helps Community Bank control labor costs, improve
workforce productivity, and minimize compliance risk all while
With real-time insight into critical data, such as employee
attendance, hours worked, and approaching overtime, managers can
act quickly to prevent under- or over-staffing and unnecessary or
Immediate access to accrual balances allows employees to see, at a
glance, how much time off they have available before submitting a
request and, when a request is made, managers are automatically
alerted and can take appropriate action.
Employees are empowered to submit leave requests with just a few
clicks, from any device. Workforce Dimensions helps to automate
the administration and tracking of leave for managers to ensure
policies are enforced consistently and accurately across the
compliance functionality helps Community Bank manage and track
complex compliance requirements – such as the Fair Labor Standards
Act (FLSA) – for bank employees spread out across different
locations. Managers are alerted to potential compliance risks days
before a potential issue surfaces, allowing them to take
- With real-time insight into critical data, such as employee
Workforce Dimensions is transforming the way managers and employees
interact by empowering them to choose how they communicate, including
viewing information critical to their role and personal needs, on
their device of choice.
Community Bank employees – specifically those who travel – are
empowered to complete important tasks right from their mobile
device. Those workers can clock in and out of shifts, submit
time-off requests, view schedules, and check paid time off (PTO)
balances with just a few clicks at any time, from any location.
Additionally, customizable dashboards give users control over how
they consume information while simplifying workflows.
By future-proofing its workforce management investment by
selecting Workforce Dimensions, Community Bank will soon leverage
in-depth views into historical schedule preferences for employees
and detect schedule patterns processed by AIMEE to automatically
create and propose best-fit schedules – down to the job, shift,
hours, and location – improving the overall employee experience.
As a result, customers will benefit from having the right people
with the right skills in place to assist them at each location.
- Community Bank employees – specifically those who travel – are
In addition to Workforce Dimensions, Kronos
FMSI Performance Analytics provides a complete productivity
snapshot of each Community Bank branch. With the ability to view
performance data of other financial institutions across North America,
Community Bank can benchmark its performance to that of its peers to
help ensure staff productivity and branch efficiency.
Previously a Workforce Central customer – and guided by industry best
practices and the expertise of Kronos customer success and strategic
advisory teams – Community Bank had a clear path to migrate to
Workforce Dimensions with the majority of its existing configuration
transferred as-is to the next generation solution.
Lorie Semmel, vice president, director of human capital systems,
Community Bank System
“Customers are our top priority at
Community Bank and we’re known for superior service. To continue
nurturing those customer relationships, we needed a workforce
management system that would automate and streamline many of our
processes to allow employees to focus on what matters most: our
growing customer base. Kronos surpassed our expectations with
Workforce Dimensions. The next generation solution has already enabled
us to do things we’ve never been able to do before – and we haven’t
even scratched the surface.”
Chad Davis, senior manager, finance practice group, Kronos
today’s rapidly evolving banking and financial services industry,
technology is a competitive differentiator. Organizations are
increasingly embracing change to further enhance the employee and
customer experience – and that is exactly what Community Bank is doing
with Workforce Dimensions. By leveraging the power of this
revolutionary solution, Community Bank unburdens employees and
managers from traditionally arduous tasks. This fosters an environment
where employees are empowered and inspired to work, and customers reap
the benefits of an engaged workforce.”
Explore the Workforce
Dimensions suite and hear first-hand how it is built to manage the workforce
of the future.
Read a complimentary copy of Gartner’s full report, “Prepare
Yourself for the Future of Workforce Management.”
Kronos CEO Aron Ain shares how to transform employee engagement into a
growth strategy in his new book, “WorkInspired:
How to Build an Organization Where Everyone Loves to Work.”
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About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations —
including half of the Fortune 1000® — and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
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