Press release

Community Bank Enhances Its Employee and Customer Experiences with Workforce Dimensions from Kronos

Sponsored by Businesswire

Community Bank System, Inc., a full-service financial institution and
longtime Kronos
customer, has migrated from Workforce Central to
Workforce Dimensions to enhance and modernize its manager and employee
experience. The next generation, cloud-native Workforce Dimensions
solution delivers a responsive design, artificial intelligence (AI), and
embedded analytics to unburden users from cumbersome processes –
empowering employees and managers to dedicate more time to customer

News Facts

  • Serving its customers for more than 150 years, Community Bank is a
    commercial bank with 240 locations. With Workforce
    , Community Bank is using AI and advanced machine
    learning to streamline processes for its entire workforce – both
    hourly and salaried employees – including branch managers, tellers,
    loan officers, and data processing officers.
  • For the first time, Community Bank managers have access to critical
    data in real time. Analytics embedded within Workforce Dimensions and
    powered by AIMEE,
    an AI engine built for managers and employees, give in-the-moment
    insights into daily workforce operations via real-time visualization
    and reporting. This allows managers to spend less time on processes
    and more time solving problems.
  • Workforce Dimensions helps Community Bank control labor costs, improve
    workforce productivity, and minimize compliance risk all while
    engaging employees:

    • With real-time insight into critical data, such as employee
      attendance, hours worked, and approaching overtime, managers can
      act quickly to prevent under- or over-staffing and unnecessary or
      excessive overtime.
    • Immediate access to accrual balances allows employees to see, at a
      glance, how much time off they have available before submitting a
      request and, when a request is made, managers are automatically
      alerted and can take appropriate action.
    • Employees are empowered to submit leave requests with just a few
      clicks, from any device. Workforce Dimensions helps to automate
      the administration and tracking of leave for managers to ensure
      policies are enforced consistently and accurately across the
    • Proactive
      functionality helps Community Bank manage and track
      complex compliance requirements – such as the Fair Labor Standards
      Act (FLSA) – for bank employees spread out across different
      locations. Managers are alerted to potential compliance risks days
      before a potential issue surfaces, allowing them to take
      preventative action.
  • Workforce Dimensions is transforming the way managers and employees
    interact by empowering them to choose how they communicate, including
    viewing information critical to their role and personal needs, on
    their device of choice.

    • Community Bank employees – specifically those who travel – are
      empowered to complete important tasks right from their mobile
      device. Those workers can clock in and out of shifts, submit
      time-off requests, view schedules, and check paid time off (PTO)
      balances with just a few clicks at any time, from any location.
      Additionally, customizable dashboards give users control over how
      they consume information while simplifying workflows.
    • By future-proofing its workforce management investment by
      selecting Workforce Dimensions, Community Bank will soon leverage
      in-depth views into historical schedule preferences for employees
      and detect schedule patterns processed by AIMEE to automatically
      create and propose best-fit schedules – down to the job, shift,
      hours, and location – improving the overall employee experience.
      As a result, customers will benefit from having the right people
      with the right skills in place to assist them at each location.
  • In addition to Workforce Dimensions, Kronos
    FMSI Performance Analytics
    provides a complete productivity
    snapshot of each Community Bank branch. With the ability to view
    performance data of other financial institutions across North America,
    Community Bank can benchmark its performance to that of its peers to
    help ensure staff productivity and branch efficiency.
  • Previously a Workforce Central customer – and guided by industry best
    practices and the expertise of Kronos customer success and strategic
    advisory teams – Community Bank had a clear path to migrate to
    Workforce Dimensions with the majority of its existing configuration
    transferred as-is to the next generation solution.

Supporting Quotes

  • Lorie Semmel, vice president, director of human capital systems,
    Community Bank System

    “Customers are our top priority at
    Community Bank and we’re known for superior service. To continue
    nurturing those customer relationships, we needed a workforce
    management system that would automate and streamline many of our
    processes to allow employees to focus on what matters most: our
    growing customer base. Kronos surpassed our expectations with
    Workforce Dimensions. The next generation solution has already enabled
    us to do things we’ve never been able to do before – and we haven’t
    even scratched the surface.”
  • Chad Davis, senior manager, finance practice group, Kronos
    today’s rapidly evolving banking and financial services industry,
    technology is a competitive differentiator. Organizations are
    increasingly embracing change to further enhance the employee and
    customer experience – and that is exactly what Community Bank is doing
    with Workforce Dimensions. By leveraging the power of this
    revolutionary solution, Community Bank unburdens employees and
    managers from traditionally arduous tasks. This fosters an environment
    where employees are empowered and inspired to work, and customers reap
    the benefits of an engaged workforce.”

Supporting Resources

About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations —
including half of the Fortune 1000® — and more than 40
million people in over 100 countries use Kronos every day. Visit
Kronos: Workforce Innovation That Works.

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