Press release

Cogito Adds Accomplished Industry Leader as Chief Sales Officer

Sponsored by Businesswire

Cogito, a leader in real-time emotional intelligence solutions, is excited to announce the appointment of Jim Nystrom to Chief Sales Officer. In this role, Nystrom will be responsible for driving sales and educating organizations about how Cogito’s revolutionary artificial intelligence (AI) affords great benefit for customers, employees and a company’s bottom-line.

“At Cogito, we are dedicated to helping an increasing number of professionals and enterprises harness the benefits of AI coaching technology,” said Joshua Feast, CEO and Co-Founder of Cogito. “Jim’s expertise and proven success in building and leading high-performance sales teams that deliver demonstrable value to contact centers, makes him an ideal fit to support our objective of helping every customer-focused enterprise better measure and improve conversations.”

Nystrom brings more than 30 years of experience in the contact center and telecommunications space. From his career start at MCI Telecommunications, where he began in solutions selling to large enterprises, to his next step with Verizon Business, leading sales, engineering and customer service units within the global enterprise sales division. In his most recent position as Executive Vice President of Global Sales for Five9, Inc., a leader in the cloud contact center software market, Nystrom was instrumental in the strategic guidance and management of experienced sales, technical and customer success professionals, helping customers move from on-premises to cloud-based contact center solutions. Under his leadership, Nystrom helped Five9 consistently exceed expectations and grew annual revenue from $20M to over $300M.

“Cogito is a hot company in a fast-growing market segment with a solution that can impact millions of people – a nearly immeasurable market. Innovation is happening at an unprecedented pace and I am excited to be at the forefront of change,” said Jim Nystrom, Chief Sales Officer at Cogito. “I have a passion for helping employees and clients realize their potential and look forward to leveraging my expertise – in combination with Cogito’s solutions – to drive meaningful change across the industry.”

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About Cogito

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service and enhancing the quality of care. Cogito is a venture-backed software company located in Boston, MA.

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