Clarabridge, Inc., the leading provider of Customer Experience
Management (CEM) solutions for the world’s top brands, today announced
the winners of its 2019 Customer Experience Awards for North America.
Recipients were recognized at the close of the 11th annual Clarabridge
Customer Connections (C3) event in Miami, Fla. This year, the reveal
included a new “Partner of the Year” Award, which recognized EY for
providing strategic business value to joint customers.
The awards honor Clarabridge customers across industries that have
demonstrated a remarkable approach to customer experience. During a
ceremony at the company’s C3 conference, Clarabridge presented awards in
a total of five categories, recognizing organizations for exceptional CX
programs, outstanding innovation, positive business outcomes, and
holistic efforts to prioritize CX.
In addition to EY earning the premier Partner of the Year award,
Clarabridge recognized the following honorees:
Luminary Award: Recognizes a company that has made a corporate
shift to elevate customer experience to a top-tier business strategy.
Expedia, the world’s travel platform, is determined to bring
the world within reach for all. It has identified customer centricity
as a strategic business imperative and is guided by the principle of
understanding the perspective of customers and partners. Every team,
from product design to marketing, considers the impact of their
decisions on the customer experience.
Travelers, a leading provider of property casualty insurance
for auto, home and business, is an insurance company that cares. By
linking customer experience data with core business outcomes,
Travelers built a CEM program that revolves around empathy so that its
customers can have peace of mind.
United Airlines strives to connect people and unite the world.
The company embraces emerging customer care technologies to build a
great experience for every traveler, on every flight, every day.
United Airlines has equipped its customer experience team with the
tools and technology to efficiently identify accurate insights and
implement meaningful action in order to create authentic connections
with its employees and customers.
Innovation Award: Recognizes an organization whose CX program
demonstrates out-of-the box thinking and/or new concepts to the business
Bank of America, one of the world’s leading financial
institutions, believes in the importance of treating each client and
teammate as an individual and treating every moment as one that
matters. With a deep understanding of the predictive strength of
customer sentiment, emotion and effort, Bank of America is able to
understand consumer preferences and go the distance to deliver for its
clients, employees and the communities it serves.
SharkNinja, a housewares industry innovator, is obsessed with
consumer satisfaction. The company has made the voice of the customer
the heartbeat of its organization by operationalizing customer
feedback data into every facet of the business from product
development, to process changes to service enhancements.
USAA is committed to being the insurance provider of choice for
the military community. With nearly 34,000 employees across the globe,
USAA uses best-in-class technology to innovate and develop its company
culture so that its employee base is able to facilitate the financial
security of its members, associates and their families.
Revvie Award: Recognizes an organization with proven return on
investment and bottom line revenue impact.
ADP, the leading global technology company providing human
capital management solutions, is changing the world of work. With a
commitment to service excellence, the company is obsessed with the
client experience and views the success of its client relationships as
the key to success. ADP mined formerly untapped data sources to gain a
deeper understanding of customer interactions across every channel,
which allowed the company to drive increased value for clients.
HCSC, the nation’s largest customer-owned health insurer, is
dedicated to expanding access to high quality, cost-effective health
care. With a robust customer care program allowing targeted, deep-dive
analysis, HCSC encourages internal teams and external business
partners to consider the Voice of the Customer when making business
Humana is committed to helping millions of medical and
specialty members achieve their best health. A proud leader in
healthcare innovations and community wellness, Humana turns to
customer feedback data to ensure it’s making a positive impact on
every life touched and community served.
Diamond Award: Honors an organization whose CX program is
multi-faceted and shines brightly within the organization. This CX
program demonstrates vision, strategy, execution and results.
Florida Blue, Florida’s Blue Cross and Blue Shield company, is
on a mission to help people and communities achieve better health,
serving more than 5 million health care members across the state. In
2018, the company announced its Customer First initiative, reorienting
the company around the customer experience to remain a leading
innovator enabling healthy communities.
LogMeIn, a leading provider of cloud-based connectivity, is
dedicated to unlocking the potential of the modern workforce. With
frictionless technology, the company simplifies the way people
interact with each other and the world around them. LogMeIn delivers a
best in class customer experience through a multichannel digital
support system that puts the consumer at the center of the company’s
operations on both self-service and human-assisted channels.
UnitedHealthcare Medicare & Retirement is the nation’s
largest business dedicated to serving the health and well-being needs
of individuals 50 and older. To consistently deliver health and
well-being benefits to 9 million seniors, the organization puts its
customer experience program at the center of business operations and
leverages advanced AI technology to evaluate performance, improve
self-service options, and connect data across the business.
“It’s an honor to count all of the award winners as our esteemed
partners,” said Mark Bishof, CEO at Clarabridge. “Clarabridge remains
committed to providing best-in-class technology that meets consumers’
expectations for CX and drives business value by saving money, making
money and reducing risk.”
Clarabridge helps the world’s leading brands take a data-driven,
customer-focused approach to everything they do. Using AI-powered text
and speech analytics, the Clarabridge experience management platform
enables brands to extract actionable insights from every customer
interaction in order to grow sales, ensure compliance and increase
operational efficiency. For more information, please visit www.clarabridge.com.