Press release

Cape Cod Healthcare Improves Patient Experience by Upgrading Digital Communications Infrastructure with Avaya Solutions

Sponsored by Businesswire

NAHAM – Cape Cod Healthcare, leading provider of healthcare
services in New England, is implementing new and innovative ways to
enhance the patient experience with the help of unified communications
and contact center solutions from Avaya Holdings Corp. (NYSE: AVYA), a
global leader in solutions to enhance and simplify communications and

Cape Cod Healthcare has 5,300 employees, over 450 physicians and nearly
800 volunteer staff at its two acute care hospitals, nursing and
rehabilitation facility, assisted living facility, along with homecare
and hospice services and numerous additional health programs serving
multiple communities. They recognized the need to modernize their
communications infrastructure and turned to Avaya and Integration
Partners, which introduced its Loyalty2gether
initiative to provide organizations with older communications platforms
the incentives to upgrade to up-to-date Avaya IX Contact Center and
Workplace solutions that can form the basis of a truly successful
transformation strategy.

Avaya Intelligent Xperiences – or Avaya IX – encompasses a portfolio of
solutions for Contact Center, Unified Communications and Collaboration,
underpinned by customer-led innovation. For the healthcare industry,
HIPAA-compliant options, supported by an independent third-party audit,
are available for its Avaya Managed Services premise-based solutions and
for Avaya OneCloud IX Contact Center.

“Our focus is on achieving and maintaining the highest standards in
healthcare delivery and service quality, and we chose Avaya over
competing solutions, greatly improving our patient experience, along
with benefitting from best-in-class analytics and reporting to increase
efficiency,” said Paul Wills, telecommunications manager, Cape Cod
Healthcare. “Avaya has been a great partner to lead us through our
modernization journey, and continues to help us transform and adapt to
provide outstanding customer service for the future.”

For healthcare providers, the care team’s ability to communicate with
patients along their health journey is vital to the mission of
supporting their care plan and reducing readmissions. By connecting
people, resources, data, and solutions, providers can optimize
operations and reduce risk, while increasing operational efficiency and
profitability. A flexible communications solution is critically
important to the successful digital transformation of health care
systems. The top 10 healthcare services companies in the world, and the
top 10 U.S. hospitals all depend on Avaya communications solutions to
enhance patient experience, improve care team effectiveness and
collaboration, and drive increased efficiency.

Avaya Solutions for Connecting Healthcare:

Improve Patient Outcomes: Help your care team members communicate
seamlessly so they’re more accessible—to each other and to patients. Be
ready anytime, anywhere to collaborate about care, provide patient
support, and respond to emergencies.

  • Integrate communications into workflows
  • Keep electronic health records up to date
  • Proactively check in with patients

Create a Better Patient Experience: First, give patients many
ways to connect with you—support multiple inbound and outbound
communication channels. Then, streamline behind-the-scenes systems that
keep up with data and information.

  • Go digital for scheduling, referrals, and transfers
  • Automatically send patient reminders
  • Improve revenue cycle inquiries

Personalize & Coordinate Care Plans: Give patients in any
location the most appropriate, convenient, and cost-effective care by
using telehealth video and proactive outreach.

  • Provide remote access to specialists and care teams
  • Monitor preventative, chronic, home, and end-of-life care plans
  • Reduce no shows and leakage

For more information about Avaya Healthcare solutions, visit:

The company is showcasing its healthcare solutions, and more, at the
Avaya booth #118 at NAHAM
45th Annual Conference
, April 23-26, in Orlando, FL.
#NAHAM19, #ExperiencesThatMatter

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

About Integration Partners

Integration Partners is an award winning, nationwide IT services
engineering firm specializing in solutions that are open, scalable and
drive to greater productivity and competitiveness for our clients. Our
solutions and services portfolio provide enterprises with Cloud,
Security, Collaboration, Core Infrastructure, and Managed Services.
Integration Partners is a privately held company headquartered in
Lexington, Massachusetts.

About Cape Cod Healthcare

Cape Cod Healthcare is the leading provider of healthcare services for
residents and visitors of Cape Cod. With more than 450 physicians, 5,300
employees and 790 volunteers, Cape Cod Healthcare (CCHC) has two acute
care hospitals, the Cape’s leading provider of homecare and hospice
services (VNA),
a skilled nursing and rehabilitation facility (JML
Care Center
), an assisted living facility (Heritage
at Falmouth
), and numerous health programs.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom