Press release

Buchanan & Edwards Advances to Premier Partner Status With ServiceNow, Boosts Cloud Capabilities and Services

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Buchanan & Edwards Inc., an award-winning technology and intelligence operations consulting firm, announced today that it has advanced its relationship with ServiceNow to the level of Premier Partner, which will enable the company to provide even greater levels of capabilities and efficiencies in cloud-based workflow automation solutions for federal and commercial customers. Buchanan & Edwards has also expanded its accreditations, becoming a Public Sector Partner, and is continuing to develop its public sector services and training as an Authorized Training Provider.

“Our partnership with ServiceNow helps us deliver fast and effective IT solutions and results for our federal customers every day,” said Eric Olson, CEO of Buchanan & Edwards. “With this upgrade, we’ll have access to greater benefits and resources that will enable our team to better serve our customers’ business and mission needs at an even higher level. I applaud our partners at ServiceNow for their great support as well as our internal ServiceNow leaders whose incredible dedication to customer success has enabled our collaboration with ServiceNow to become even stronger.”

Through its partnership with ServiceNow over the past three years, Buchanan & Edwards has been able to bring tremendous value to its customers across a wide range of federal agencies, providing faster and more cost-effective, efficient solutions to mission-critical challenges and obstacles. Leveraging the ServiceNow partner platform, Buchanan & Edwards has also developed a methodology to include a strategy and governance component that enables IT managers to establish a clear path for program success and accountability for ROI.

“I am very proud of the accomplishments and growth of our ServiceNow practice over the past three years,” said Mohamed Elansary, vice president of business development and strategic initiatives for Buchanan & Edwards. “We have delivered a variety of innovative solutions leveraging ServiceNow to help our customers address a variety of challenges, while enabling new capabilities through the NOW platform.”

Its ServiceNow partnership has also allowed Buchanan & Edwards to expand IT capabilities into the Security Operations Application Suite to meet the growing demands of its defense and intel customers. Buchanan & Edwards’ growing services and highly specialized, cleared ServiceNow experts have enabled the firm to incorporate its ServiceNow work into the Department of Defense, throughout which the company supports multiple agencies.

“We’ve experienced tremendous success improving the efficiency and productivity of business processes with our ServiceNow practice,” said Nicole Rivera, Buchanan & Edwards’ ServiceNow practice manager. “We’re excited to be a part of the growth of ServiceNow, as the platform will continue to unlock workflow potential and success for our federal customers and partners in the years to come.”

ServiceNow is a cloud-computing company based in California. With more than 5,000 team members, the company delivers digital workflows that create great experiences and unlocks productivity to approximately 5,400 enterprise customers worldwide. Learn more about ServiceNow by visiting

Buchanan & Edwards delivers a range of ServiceNow solutions and offerings, including best practices for governance, road mapping, IT operations, enterprise service management and business management focus; predefined training, process guides and delivery artifacts to speed transition to ServiceNow solutions; and a structured implementation framework to quickly capture organizational data and configuration information. The team also provides experienced and certified practitioners in IT service management (incident, problem, change, service catalog/request fulfillment, CMDB and knowledge management), IT operations management and IT business management (demand management, resource management, agile development, financial management and project portfolio management).

Buchanan & Edwards is proud to provide ServiceNow offerings and solutions to its federal customers, including the departments of Agriculture, Defense, Homeland Security and Justice, and the Library of Congress.

Learn more about Buchanan & Edwards’ ServiceNow capabilities by contacting or by visiting

About Buchanan & Edwards

Since 1998, Buchanan & Edwards Inc. has served as a trusted partner on missions of vital importance to our customers, the nation and the world. Our experience in the civilian, defense, intelligence and law enforcement markets combined with our expertise in data analytics, cyber intelligence, operations support, cloud migration and digital services enable us to anticipate change and deliver tomorrow’s solutions today. For additional information, please visit our website at, or follow us on Twitter and LinkedIn.