The Northridge Group, a leading global management consulting firm
serving a portfolio of Fortune 200 and government clients, today
announced that Bryan M. Gillis joined the company, effective May 1, as
Executive Leader, Quality Solutions and Customer Analytics. Gillis joins
The Northridge Group from IBM Global Business Services (GBS) where he
served as Lead Account Partner for IBM.
“Bryan is a force for growth—a proven innovator with more than 20 years
of experience working for global technology companies including IBM,
Apple, and AT&T,” said The Northridge Group President, Daren Moore. “As
we evolve our quality monitoring offerings to include broader, more
integrated capabilities including strategic business insights and
customer analytics, Bryan is the right leader at the right time for The
“With an ongoing proliferation of communication channels, the voice of
the customer has never been louder than it is today,” said Mr. Gillis.
“This is a challenge and an opportunity for businesses. The winners will
be those who can connect the dots among data and find unique and
actionable insights. That’s what I plan to help our clients do at The
Mr. Gillis will be based at the company’s headquarters in Rosemont, IL,
leading teams at both the Northridge home office and Hauppauge, NY.
The Northridge Group is a premier management consulting firm,
specializing in customer experience, quality monitoring and customer
analytics solutions, as well as operational excellence initiatives. The
firm serves Fortune 200 clients in the healthcare, telecom, financial
services, travel and transportation industries, as well as key
government agencies. The Northridge Group is now in its twentieth year
of business. For more information on The Northridge Group and its
service offerings, please visit www.northridgegroup.com.