Medallia (NYSE: MDLA) today announced a strategic partnership with Booz Allen Hamilton (NYSE: BAH) that fuses Booz Allen’s Experience Management consulting expertise and implementation services with Medallia’s award-winning Customer Experience Management platform, the Medallia Experience Cloud. This new partnership is designed to enable government agencies to deliver world-class customer experience (CX) and employee experience (EX) programs that are powered by Medallia and informed, designed and delivered by Booz Allen, to empower those in public service to collect, analyze, and act on feedback directly from those they serve.
“Through OMB A-11 and the 21st Century IDEA Act, CX is now recognized and in some cases, mandated as a critical component of every federal agency’s digital strategy,” said Santiago Milian, director of experience at Booz Allen. “Whether through websites, apps or live interactions, Booz Allen is focused on supplying the federal government with the best tools and resources they need to provide the public with access to the information, services and benefits that matter to them most. CX management is a critical piece of Booz Allen’s services, and we’re excited to partner our expertise with the innovative capabilities Medallia provides to bring greater value to our federal clients.”
From the Chief Information Officer (CIO) and Chief Human Capital Officer (CHCO) to the front-line call center technician, today’s government understands that the experience their organizations deliver across their customer and employee base directly ties to their ability to accomplish the mission. This experience movement has been bolstered and prioritized by the President’s Management Agenda, OMB Circular A-11, the IDEA Act, the GSA Centers of Excellence, and other initiatives out of both the executive and legislative branches.
“The Public Sector understands the value of citizen and employee experience and the meaningful return on investment these programs can provide. We are excited to be partnering with Booz Allen Hamilton whose people and culture make them a great fit to help us serve those who serve and fundamentally revolutionize the government experience,” said Brian Michael, vice president of public sector at Medallia.
The strategic partnership with Medallia will take Booz Allen’s CX capability and build that expertise within the Medallia Experience Cloud platform to deliver experience management programs tailored to the public sector.
Visit Medallia in person at the D.C. City Tour on December 12, 2019 where Booz Allen Hamilton will be speaking.
About Booz Allen
For more than 100 years, military, government, and business leaders have turned to Booz Allen Hamilton to solve their most complex problems. As a consulting firm with experts in analytics, digital, engineering, and cyber, we help organizations transform. We are a key partner on some of the most innovative programs for governments worldwide and trusted by their most sensitive agencies. We work shoulder to shoulder with clients, using a mission-first approach to choose the right strategy and technology to help them realize their vision. With global headquarters in McLean, Virginia and more than 80 offices worldwide, our firm employs more than 26,400 people and had revenue of $6.7 billion for the 12 months ending March 31, 2019. To learn more, visit BoozAllen.com. (NYSE: BAH)
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com
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