SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Network Monitoring Emotional Footprint Awards, naming three vendors as Champions. The following vendors are champions according to the feedback provided by their users via SoftwareReviews’ comprehensive online survey.
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Best Network Monitoring Software for Client Experience Announced by SoftwareReviews (Photo: Business Wire)
Progress WhatsUp Gold
“You can’t manage what you can’t see. And while network monitoring software has always been critical to understanding where anomalies and outages occur, what’s driving them, and how they can be resolved with minimal impact to the business, the pandemic has made this an even more crucial capability for any organization in any sector,” says Mark Tauscheck, vice president, IT research infrastructure, Info-Tech Research Group. “Organizations want and need solutions that allow them to improve network performance even as the environment around them becomes increasingly complex. Our Emotional Footprint Report reinforces the importance of choosing the network monitoring solution that aligns most closely with the organization’s specific needs and illustrates how vendors continue to improve their offerings in this mission-critical market.”
SoftwareReviews’ Net Emotional Footprint measures high-level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.
ManageEngine OpManager, with a Net Emotional Footprint of +92, performed exceptionally in many categories, exceeding user expectations in being caring and showing integrity. Corvil Analytics, with a Net Emotional Footprint of +90, excelled in being respectful and efficient. Progress WhatsUp Gold, with a Net Emotional Footprint of +85, performed well in being altruistic.
In general, Network Monitoring software users responded most favorably when asked about vendors’ service experience and quality and effectiveness of service– and were most dissatisfied with vendors over-promising to deliver.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end-users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.