Press release

Best Enterprise Resource Planning (ERP) Software Revealed by Users Through SoftwareReviews

Sponsored by Businesswire

SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Enterprise Resource Planning Data Quadrant Awards, naming five vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end-users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:

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Best Enterprise Resource Planning (ERP) Software Revealed by Users Through SoftwareReviews (Photo: Business Wire)

Best Enterprise Resource Planning (ERP) Software Revealed by Users Through SoftwareReviews (Photo: Business Wire)

  • Sage Intacct
  • Oracle ERP Cloud
  • Microsoft Dynamics 365 ERP
  • Acumatica Cloud ERP
  • Unit4 ERP

The global pandemic has accelerated enterprise digitization, exposing weaknesses of many legacy systems, including ERP. Because it’s such a critical pillar of any organization’s operations, getting started on replacing an ERP system can be intimidating, and a lot is riding on this decision. As the market becomes commoditized, software users should carefully review business needs to ensure that the vendor they choose can meet their organization’s particular needs. The year 2021 and beyond could be the new era for ERP. The experience delivered by these solutions, flexibility to match disruption, and speed to market will be critical for users,said Robert Fayle, research director, Info-Tech Research Group.

What makes the SoftwareReviews Data Quadrant different?

The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

Sage Intacct, with a Net Emotional Footprint of +88, scored top product in many areas, exceeding user expectations in quality of features. Oracle ERP Cloud, with a Net Emotional Footprint of +88, ranked strongly on availability and quality of training. Microsoft Dynamics 365 ERP, with a Net Emotional Footprint of +81, excelled in breadth of features. Acumatica Cloud ERP, with a Net Emotional Footprint of +82, performed well on BI and performance management. Unit4 ERP, with a Net Emotional Footprint of +82, scored high in customer relationship management.

In general, Enterprise Resource Planning software users were most satisfied with accounting and financial management features, including general ledger, accounts payable, and accounts receivable- and were most dissatisfied with the lack of analytics and reporting features.

About SoftwareReviews Data Quadrant Awards and Software Reports:

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.