Press release

Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences

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Sponsored by Businesswire

HITEC 2019 – Leading hospitality providers are
implementing new and innovative ways to enhance guest and staff
experiences with the help of unified communications and contact center
solutions from Avaya Holdings Corp. (NYSE: AVYA), a global leader in
solutions to enhance and simplify communications and collaboration for
the global hospitality industry.

According to IDG, 62 percent of businesses believe digital
transformation success is defined by excellent customer experience as
measured by customer satisfaction scores.1 Organizations
pursuing digital transformation face the challenge of revamping their
infrastructure to better meet customer needs, while reducing costs and
increasing efficiency. This is even more critical in the world of
hospitality, where guest satisfaction is paramount, highly personal, and
highly visible.

“As a significant and growing global hospitality brand known for
superior guest experiences across our 5,000 resorts and hotels
worldwide, Accor chooses our vendors carefully,” said Denis Collette,
global call centre IT manager, Accor. “We have been an Avaya customer
over the last 20 years and we look to Avaya for our continued growth in
enhancing our guest journey. The Avaya IX™ Contact Center solution is
rock solid with a history of proven reliability and support.”

Moxy Hotels, Marriott’s newest brand, focuses on providing fresh and
innovative experiences to guests by combining stylish design and
approachable service at an affordable price point. “To ensure we are
giving our guests the finest experience we knew we needed a reliable,
rich-feature solution that came in a competitive price point,” said
Lowell Beebe-Center, director of operations, Moxy Hotels. “To date,
partners Avaya and TAUTO have been extremely responsive and easy to work
with, helping us to realize our business needs through features and
solutions enabled on our Avaya IX Workplace™ platform. The open API
scope and expanded integration with a plethora of hospitality vendors
has helped allow for us to have a solution that we can expand and
enhance as we add to our guest experiences in the future.”

“Connectivity today is a critical aspect of the hospitality industry. It
is essential to have proper infrastructure to provide the reliable
services our guests need,” said Joseph Fayad, corporate director IT,
TIME Hotels, a chain of four resort brands based in the UAE. “IT’s role
is to make the business run more efficiently. An efficient communication
system takes this role further by making the business dynamic enough to
adapt to future technology evolution. Our new Avaya contact center and
unified communications platform helps make it possible for the group to
automate key guest services including wake-up calls, reservation
reminders, and requests for information on hotel services and local
attractions all while helping reduce our CapEx and OpEx by up to 30
percent.”

Avaya solutions to help bolster hospitality experiences enable users to:

  • Transform Guest Service: Create adaptable, personalized
    experiences across the end-to-end customer journey through automated
    in-room capabilities and on-property services, the ability to engage
    over any device, channel, browser or application, and send custom
    messages and location-based offers.
  • Empower Employees: A true digital workplace for enhancing
    employee experience to integrate communications into daily workflows,
    automate workflows for improved task management and create workforce
    optimization tools and secure workplace apps.
  • Enhance Business Process Efficiency: The agility, flexibility
    and reliability customers need to create custom applications and
    workflows, scale agile methods enterprise-wide and integrate core
    systems with new technologies.
  • Accelerate Revenue Generation: Continually create new points of
    differentiation for sustainable growth with real-time revenue
    generating promotions, in-room Food & Beverage, retail, and mobile ad
    sales and increase “pop up,” seasonal and fee-based amenities.

“Our focus has always been to use state-of-the-art technologies to offer
a better quality of customer experience,” said Antonio Sainz, director
of systems, One & Only Palmilla, part of a chain of eleven
luxury hotels famous around the world. “We decided to enhance our
communications infrastructure to power incredible new fuctionality for
our guests, leveraging Avaya IX Workplace unified communications.
Avaya’s integrated solution for calling, meetings, collaboration,
mobility and videoconferencing has been seamless and enables us to
delight our guests and improve our operational efficiency. We are very
pleased with the way Avaya has supported us and provided us with
technologies to be successful with customers, at the end this is the
most important objective for us.”

Avaya is showcasing its hospitality solutions and more, at its booth
#3332 at HITEC
Minneapolis
, June 17-20, in Minneapolis, MN. #HITEC,
#ExperiencesThatMatter

Additional Resources

1https://resources.idg.com/download/white-paper/2018-digital-business

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom