Press release

Avaya Intelligent Hotel Room Experience Puts Guests in Complete Control with Customizable Digital Concierge

Sponsored by Businesswire

HITEC 2019 – Avaya Holdings Corp. (NYSE: AVYA), a global
leader in solutions to enhance and simplify communications and
collaboration, today introduced its new Intelligent Hotel Room
Experience package for partners and hospitality customers. The
Intelligent Hotel Room Experience includes the award-winning Avaya
Vantage™ portfolio of Avaya IX™ Multimedia Devices as the smartphone
application platform designed to transform any hotel room for a unique
guest experience. This digital concierge can provide services at the
touch of a screen or even on voice command, including venue information,
promos, a city guide, in-room dining, housekeeping, spa reservations,
restaurant bookings, thermostat control, door lock, door camera, plus
IPTV and set-top-box integration.

The Avaya Intelligent Hotel Room Experience – including devices,
application, customization and integration – is now orderable as a
packaged offer from Avaya. Previously, Avaya partners or customers would
have had to work with third party application providers for the
development and support of this type of solution. Now they can easily
purchase an end-to-end integrated solution they can trust and that is
backed up by Avaya’s global support team.

“Every guest desires a first-class experience, and that should begin the
moment they step into their hotel room. With the Avaya Intelligent Hotel
Room Experience, centered around the Avaya Vantage desktop smartphone,
we’re enabling leading hotels and resorts to provide the experiences
that convert customers into fans,” said Chris McGugan, senior vice
president, Solutions & Technology, Avaya. “Avaya understands that fans
are brand advocates who not only represent repeat business, but drive
the word-of-mouth that is vital to the hospitality industry.”

The Avaya Vantage is an all-glass, Google Play Store certified
programmable smart device that can run cloud-based applications and
supports wired and wireless connectivity. The Intelligent Hotel Room
Experience uses the Avaya Vantage device in conjunction with the Avaya
Breeze CSDK tool. This solution has multiple integration points into the
hotel, including room controls, point-of-sale systems, property
management systems, hotel service providers, hotel communications,
social media posting sites, IPTV controls and third-party reservation

The Avaya Intelligent Hotel Room Experience is one result of the
extensive ecosystem of Avaya Vantage application developer partners and
solutions that Avaya is actively expanding.

“Hospitality is the #1 vertical opportunity for advanced IP media
devices like the Avaya Vantage. We expect the overall market for these
devices to grow at 11.2% CAGR in terms of shipments between 2018 and
2025,” said Alaa Sayed, ICT industry director, Frost & Sullivan. “This
is the highest growth rate of any phone category that we track, and with
its focus and investment in providing unique solutions for this market,
Avaya is enabling the hospitality industry to create experiences that
matter for their guests.”

Avaya also announced further portfolio capabilities, including
additional devices for the Avaya IX™ Hospitality portfolio. Avaya IX
Hospitality Phones H109 and H129 address hospitality customer demand for
analog phone sets that can deliver an Avaya-quality experience directly
to hotel guests without requiring room rewiring to support Ethernet
connections. Since their introduction last year, Avaya IX Hospitality
Phones are being adopted by resorts all over the world, and receiving
high marks from their guests.

To support the special guest experiences that hotels and resorts provide
through their unique brand identities and interior designs, Avaya has
also introduced customizable faceplates and a white color option for its
Avaya IX IP Phones. Now Avaya’s hospitality customers can provide a
seamless and unique look for their room phones that supports the
personality, desirability and familiarity their brand represents to
valued guests.

In addition to working with Avaya’s communications solutions, each of
these devices support “open” connectivity to the on-premise or cloud
communications platform of choice.

Additional Resources

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom