Press release

Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions

Sponsored by Businesswire

Google Cloud Next ‘19Avaya Holdings Corp. (NYSE:
AVYA), a global leader in solutions to enhance and simplify
communications and collaboration, is furthering its integration with
Google Cloud to fully leverage the AI and cloud capabilities of both
companies, providing Avaya clients with new capabilities to enhance
their customer experience and achieve desired business outcomes.

Avaya is embedding Google Cloud’s machine learning technology within
Avaya conversation services powering the contact center, enabling easy
integration of digital AI capabilities for a consistent and intelligent
customer experience. With
the help of Google Cloud
, Avaya provides increased flexibility,
efficiency and scalability in deploying powerful and simple
communication and collaboration solutions that improve the customer
journey and increase workforce engagement with more personalized,
intelligent and insightful interactions.

Avaya is one of the Google Cloud partners participating in an early
access program aimed at augmenting next-generation contact centers with
various Google Cloud Contact Center AI technologies. In turn, Google
Cloud joins a growing number of AI innovators in the Avaya A.I.Connect

Avaya has also adopted Kubernetes to empower Avaya solutions with
microservices and containerization, taking a true cloud foundation
design approach in their solution offerings. This advances Avaya beyond
basic hosting and virtualization approaches used by many vendors, and
enables organizations to embrace a hybrid cloud deployment option for
their communications infrastructure, delivering the benefits of cloud
solutions while avoiding the one-size-fits-all limitation offered by
other providers. Through its collaboration with Google Cloud, Avaya is
providing customers with increased flexibility, efficiency and
scalability in deploying the contact center and collaboration solutions
that best meet their specific needs.

Additionally, Avaya has added Google Cloud Platform as a deployment
option for its portfolio of communication and collaboration offerings,
providing cost benefits through additional customer choice for cloud

These efforts complement a number of other Avaya and Google Cloud
integrations, including:

  • Avaya OneCloud for contact center and unified communications feature
    an identity engine and provisioning built natively in Google Cloud
    Platform, and fully support single sign-on and native integration with
    G Suite.
  • Avaya IX Collaboration meetings-as-a-service is natively built on
    Google Cloud Platform and is available globally.
  • Avaya OneCloud CPaaS is integrated with Google IoT Cloud and natively
    supports Google speech services, transcription, and storage for robust
    real-time messaging solutions across IoT-enabled devices and
    applications. This allows IoT solutions to deliver real-time event
    awareness over Avaya’s reliable communications framework
  • Avaya Vantage desktop smartphones are Google Mobile Services (GMS)
    certified, and offer a unified “out of the box” experience with
    pre-loaded Google apps, as well as the ability to obtain additional
    third-party apps for specific business or personal needs.

“Avaya’s expanding partnership with Google Cloud promises exciting
developments across multiple facets of Avaya’s portfolio. From a contact
center perspective, new AI-driven intelligent conversation experiences
will soon be available to customers who chose to remain on premises
solutions, those that are transitioning to a hybrid cloud environment
and those that choose to fully embrace the cloud,” said Sheila
McGee-Smith, President & Principal Analyst, McGee-Smith Analytics.

“By deepening and accelerating how we leverage Google Cloud across our
contact center and unified communications portfolio, we are providing
increasingly powerful solutions to organizations of all kinds, enabling
their successful digital transformation and driving positive business
results,” said Eric Rossman, Avaya vice president, Partners, Developers
& Alliances. “We are excited by the collaborative relationship we are
building with Google Cloud as a member of Avaya’s A.I.Connect ecosystem.”

Avaya is showcasing its advanced AI and Cloud solutions at Google
Cloud Next 2019
April 9-11, Booth # S1213 in the Moscone Center, San
Francisco, CA.

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom