Google Cloud Next ‘19 – Avaya Holdings Corp. (NYSE:
AVYA), a global leader in solutions to enhance and simplify
communications and collaboration, is furthering its integration with
Google Cloud to fully leverage the AI and cloud capabilities of both
companies, providing Avaya clients with new capabilities to enhance
their customer experience and achieve desired business outcomes.
Avaya is embedding Google Cloud’s machine learning technology within
Avaya conversation services powering the contact center, enabling easy
integration of digital AI capabilities for a consistent and intelligent
customer experience. With
the help of Google Cloud, Avaya provides increased flexibility,
efficiency and scalability in deploying powerful and simple
communication and collaboration solutions that improve the customer
journey and increase workforce engagement with more personalized,
intelligent and insightful interactions.
Avaya is one of the Google Cloud partners participating in an early
access program aimed at augmenting next-generation contact centers with
various Google Cloud Contact Center AI technologies. In turn, Google
Cloud joins a growing number of AI innovators in the Avaya A.I.Connect
ecosystem.
Avaya has also adopted Kubernetes to empower Avaya solutions with
microservices and containerization, taking a true cloud foundation
design approach in their solution offerings. This advances Avaya beyond
basic hosting and virtualization approaches used by many vendors, and
enables organizations to embrace a hybrid cloud deployment option for
their communications infrastructure, delivering the benefits of cloud
solutions while avoiding the one-size-fits-all limitation offered by
other providers. Through its collaboration with Google Cloud, Avaya is
providing customers with increased flexibility, efficiency and
scalability in deploying the contact center and collaboration solutions
that best meet their specific needs.
Additionally, Avaya has added Google Cloud Platform as a deployment
option for its portfolio of communication and collaboration offerings,
providing cost benefits through additional customer choice for cloud
deployment.
These efforts complement a number of other Avaya and Google Cloud
integrations, including:
-
Avaya OneCloud for contact center and unified communications feature
an identity engine and provisioning built natively in Google Cloud
Platform, and fully support single sign-on and native integration with
G Suite. -
Avaya IX Collaboration meetings-as-a-service is natively built on
Google Cloud Platform and is available globally. -
Avaya OneCloud CPaaS is integrated with Google IoT Cloud and natively
supports Google speech services, transcription, and storage for robust
real-time messaging solutions across IoT-enabled devices and
applications. This allows IoT solutions to deliver real-time event
awareness over Avaya’s reliable communications framework -
Avaya Vantage desktop smartphones are Google Mobile Services (GMS)
certified, and offer a unified “out of the box” experience with
pre-loaded Google apps, as well as the ability to obtain additional
third-party apps for specific business or personal needs.
“Avaya’s expanding partnership with Google Cloud promises exciting
developments across multiple facets of Avaya’s portfolio. From a contact
center perspective, new AI-driven intelligent conversation experiences
will soon be available to customers who chose to remain on premises
solutions, those that are transitioning to a hybrid cloud environment
and those that choose to fully embrace the cloud,” said Sheila
McGee-Smith, President & Principal Analyst, McGee-Smith Analytics.
“By deepening and accelerating how we leverage Google Cloud across our
contact center and unified communications portfolio, we are providing
increasingly powerful solutions to organizations of all kinds, enabling
their successful digital transformation and driving positive business
results,” said Eric Rossman, Avaya vice president, Partners, Developers
& Alliances. “We are excited by the collaborative relationship we are
building with Google Cloud as a member of Avaya’s A.I.Connect ecosystem.”
Avaya is showcasing its advanced AI and Cloud solutions at Google
Cloud Next 2019 April 9-11, Booth # S1213 in the Moscone Center, San
Francisco, CA.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
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Source: Avaya Newsroom
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