Press release

Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence

Sponsored by Businesswire

Astute today announced its digital self-service chatbot product, Astute
, has been named a runner-up in the 2019
National Innovation Awards
, presented by the Directors’ Club United
Kingdom, in the category of Blending Human and Artificial Intelligence.
It is the seventh product award Astute Bot has received since its

Consumer brands are discovering the power of smart self-service chatbots
to improve everyday customer interactions. Astute Bot’s conversational
interface is driven by natural language processing and narrow AI, and is
designed to enable consumers to have conversations with brands to
complete a variety of interactions across digital channels like
websites, apps, SMS, and social messaging.

Astute Bot’s innovation is rooted in its ability to blend artificial and
human intelligence to provide an optimized CX. It allows companies to
provide the 24/7, instant, omnichannel support consumers demand while
empowering them to interact with brands on their own terms. Should
customers need additional help, they’re seamlessly escalated to a live
agent who is given all the context of the interaction for a smooth

Other companies recognized in this year’s National Innovation Awards
include Genesys, Jacada, Concentrix, Unbabel, and Personify XP. Jon
Snow, Founder & Chairman of Directors’ Club commented on the results:
“Each year the UK National Innovation Awards seeks out the innovations
that are having a profound impact on business. Our 2019 finalists are
all pushing the boundaries of how businesses engage with their
customers. Congratulations to the Winners, but an equal congratulations
to all who made it to the finals.”

“Astute is honored to be recognized not only for innovating, but for
having a true impact on the customer experience and operational
efficiency,” said Alex George, CTO at Astute. “Our mission is to give
companies the tools they need to create amazing customer experiences
while gathering valuable insights and enabling future growth.”

About Astute

Astute builds AI-driven software for the future of consumer engagement.
We help the world’s best brands enhance engagement with their consumers
by contextually blending human and artificial intelligence. Astute’s
technology enables companies to provide more efficient customer service,
protect their brands, and increase customer loyalty. Learn more at

About The National Innovation Awards

The National Innovation Awards (the Nationals) have been designed by the
Directors’ Club United Kingdom to recognize business technology
innovations and their impact on customer experience, employee
engagement, operations performance, product creation, and profitable
growth. Visit to
learn more.