Press release

ARC Document Solutions Advances Digital Transformation With RingCentral Cloud Communications Solutions

Sponsored by Businesswire

(NYSE: RNG), a leading provider of global enterprise cloud
communications, collaboration, and contact center solutions, today
announced that ARC
Document Solutions
(NYSE: ARC), a provider of specialized document
solutions, is powering business communications across its workforce with
RingCentral. In an industry ripe for disruption, ARC is focused on
transforming its business to meet changing customer demands in
industries such as construction, real estate management, and others as
they move to digital consumption of documents. The company needed a
mobile-first cloud communications solution that would scale globally as
its business operations grew. As a core part of this digital
transformation initiative, ARC has deployed RingCentral across more than
170 service centers and offices in North America.

ARC provides technology and document solutions for every stage of the
building lifecycle—from design to build to operate. The company’s global
customer base is comprised of nearly 100,000 organizations, which
includes design and construction companies, commercial real estate
management firms, and marketing firms. Despite ARC’s diversity of
customers, they all require high-quality, digitally produced,
quick-turnaround graphic imaging services, as well as mobile access to
their documents. With RingCentral voice, video meetings, and team
messaging capabilities, ARC has been able to centralize the IT
management of their business communications across multiple locations
and achieve dramatic cost savings over the past several years.

“ARC’s success as a global organization stems from our ability to
communicate at any time, from anywhere with our global customers, sales
force, and service center staff,” said Greg Schiemann, VP of technical
services, ARC. “Previously, we had a mashup of various national and
regional conference calling vendors and off-the-shelf collaboration
tools, but we needed a universal platform that could scale with us as we
continue to grow. We saw a true partner in RingCentral, as their cloud
and mobile-first approach aligns perfectly with our initiative to equip
our workforce with a seamless communications and collaboration
experience that inspires world-class customer service.”

Key RingCentral benefits for ARC include:

  • Enhanced mobility: ARC employees use the RingCentral
    Mobile® app
    to communicate and collaborate on the go,
    whether it’s starting a video meeting with multiple service center
    locations or making a call from a customer site that’s under
    construction with no telecommunications infrastructure.
  • Seamless collaboration: The RingCentral team
    messaging capability
    enables ARC’s workforce to exchange real-time
    messages, share files and content, and manage projects with task and
    calendar tools to get work done quickly and efficiently—whether it’s
    working with colleagues across the office or across the globe.
  • Global scalability: Offering phone number service in 119
    countries and local telco service in 41 countries, the RingCentral
    cloud platform provides the global architecture necessary to scale as
    ARC grows, helping the company drive business success.

“The document solutions industry is undergoing disruption, and ARC is a
leader in driving digital innovation to meet evolving customer needs,”
said Mitch Tarica, SVP of worldwide sales, RingCentral. “We’re proud to
help power ARC’s workforce with our cloud communications platform as
they transform their business to collaborate more effectively. We look
forward to continuing to partner with them to identify new ways to work
together in the future.”

About ARC Document Solutions

ARC offers a complete range of print services and technology solutions
to all businesses and consumers. The architectural, engineering, and
construction industries use ARC’s technology platforms to manage
essential information used to run construction projects, archive
documentation, as well as servicing facilities organizations. ARC’s
commitment to innovation, quality, and reliability deliver outstanding
value and service to its 90,000 customers every day.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications, collaboration, and contact center solutions. More
flexible and cost-effective than legacy on-premises systems, the
RingCentral platform empowers employees to Work as One™ from any
location, on any device, and via any mode to better serve customers,
improving business efficiency and customer satisfaction. The company
provides unified voice, video meetings, team messaging, digital customer
engagement, and integrated contact center solutions for enterprises
globally. RingCentral’s open platform integrates with leading business
apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices
around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Mobile, and the RingCentral logo are registered trademarks of
RingCentral, Inc.