Press release

APQC Names Six Organizations to Its Excellence in Knowledge Management Recognition Program

Sponsored by Businesswire

APQC, the benchmarking and best practices research firm, has named six organizations as recipients of its Excellence in Knowledge Management program for 2021. Launched in 2019, this recognition is based on analysis from APQC’s Knowledge Management Capability Assessment Tool, which provides an evidence-based methodology with which to measure and evaluate KM competencies across four categories: strategy, people, process, and content and information technology.

This year’s recipients include:


  • Dubai Municipality
  • Teach for America

Business Unit or Entity

  • Mercer
  • Prudential Financial
  • Saudi Aramco PMO

“We look forward each year to seeing the results of this analysis and recognizing those organizations generating impactful results through their knowledge management programs,” said Dr. Carla O’Dell, chairman of APQC. “This is the third year of recipients, and each year we are amazed with how they have developed sustainable knowledge programs that are providing measurable and productive benefits to their organizations.”

“APQC pioneered the assessment of knowledge management programs and has since worked with hundreds of organizations across the globe, helping them understand how their efforts compare to best-in-class programs for harnessing knowledge to achieve true business impact,” noted Cindy Hubert, APQC executive director of client solutions. “We are pleased to honor this year’s group and recognize the value their knowledge management programs are delivering.”

By measuring every aspect of a KM program, the KM capability assessment identifies how a program stacks up against others as well as where it falls on APQC’s Levels of Knowledge Management MaturitySM. These levels are based on criteria developed from best practices in KM and map the current state of KM and internal knowledge flow processes in order to:

  • assess the maturity of the enablers and infrastructure employed,
  • evaluate knowledge flow processes and supporting approaches,
  • set business process improvement goals through the flow of knowledge,
  • direct organizational change, and
  • benchmark similar efforts among internal units or with external organizations.

As a result, organizations determine the degree of sophistication of their KM programs and the return on investment (ROI) from their efforts, thus providing a clear sense of strengths, gaps, opportunities for improvement, and the appropriate steps to enhance knowledge sharing and reuse capabilities.

Learn more about this year’s recipients by attending a complimentary webinar on Thursday, May 20. Register now. For those interested in submitting an assessment for their organization, please visit APQC’s website to learn more.