Press release

Acorio Bolsters Business Transformation Advisory Practice with Acquisition of BusinessForward

Sponsored by Businesswire

Acorio, the largest pure-play ServiceNow consultancy, has acquired
BusinessForward, a leading management consulting firm that helps IT, HR
and other Corporate leaders derive the most from their investment in
Enterprise Service Management (ESM) and Human Capital Management (HCM)
investments. The acquisition was completed on May 29, 2019. Financial
terms were undisclosed.

“We are thrilled to merge forces with BusinessForward and boost our
advisory capabilities,” Ellen Daley, CEO, Acorio, said. “The ServiceNow
journey has accelerated over the past six months, and we are seeing our
clients demanding new kinds of transformational engagements. As a
result, Acorio has made significant investments on the critical
requirements of a transformational consultancy: people, process and
technology. The BusinessForward team reflects another significant
advance in our ability to drive tangible business outcomes for our
global C-level clients.”

Founded in 2006 by John Huckle, BusinessForward has established itself
as a leader in Service Management transformations, consulting to IT and
HR leaders in Fortune 500 companies. Says Daley, “BusinessForward brings
us vast experience in leading complex, enterprise-wide transformations
for leading global organizations will bring our client base improved

This acquisition underscores a significant pivot currently underway in
the ServiceNow Partner ecosystem, driven by these changing client needs. In
a study released earlier this year
, Acorio found that service
management has fanned out beyond its traditional roots in IT to other
parts of the organization. In the first-ever Global ServiceNow research
report from Acorio, the data shows that a majority of respondents have
implemented two or more applications, and 12% have already implemented
four or more platform elements – spanning diverse company functions
including Human Resources, Legal, and Customer Service.

“It’s a tremendous day for BusinessForward and its clients,” Huckle
said. “This is an extension of our joint abilities to serve our clients
in a deeper and more tangible way. For Acorio’s client base,
BusinessForward’s expertise will help them better align ServiceNow to
its broader transformative business technology needs.”

It’s been an impressive few weeks for Acorio, who earlier this month was
named by Inc. Magazine as one of the top 346 Best Workplaces in the US,
and earned its 3rd consecutive placement on Boston Business Journal’s
2019 Fast50 list – which details the fifty fastest-growing companies in
the state of Massachusetts based on their year-over-year revenue growth.

About Acorio

Founded in 2013 by a team of consulting veterans and visionaries, Acorio
is the largest pure-play ServiceNow consultancy in the world, focusing
100 percent on ServiceNow since its inception. Headquartered in Boston,
MA, Acorio has nine regional hubs across the U.S. and an international
presence in the Netherlands, Australia, and Spain. Acorio offers the
credibility of over 600+ successful ServiceNow transformations and the
right recipe of expert guidance and inspiration across process,
technology, and Organizational Change Management. The firm is a Gold
Services and Gold Sales ServiceNow Partner and one of the top ten Global
ServiceNow. partners for certifications. Acorio was recently named
Best-of-the-Best professional service firms on SPIs annual list and made
the Inc. 5000 list in 2018.