GOOGLE CLOUD NEXT — Expanding the scope of the Accenture
Google Cloud Business Group, Accenture (NYSE: ACN) and Google Cloud,
part of Alphabet Inc. (NASDAQ: GOOG, GOOGL), today announced the
companies are collaborating on solutions to help enterprises modernize
and improve their customers’ experiences in three main areas: enabling
multi-channel customer interactions, improving data management, and
creating services for hyper-personalization in marketing, sales and
services.
The first priority area of focus is to help clients enable multi-channel
customer interactions and improve access to self-service and issue
resolution capabilities, while decreasing the cost to service each
customer. The effort will leverage Google Cloud’s data and AI
capabilities, specifically the Contact Center AI (CCAI) solution, which
enables end-to-end customer interaction across voice and digital
channels.
In addition to improving the end-user experience, Accenture will
leverage Google Cloud’s AI and data management capabilities to build
solutions that will help clients use data to better understand their
customers. By breaking down data silos across customers, channels, and
products, these solutions can provide clients with a real-time,
360-degree view of customers, generating new insights, powering new
strategies for growth and improving customer satisfaction.
Finally, the two companies are also teaming on the fast-emerging area of
hyper-personalization to help customers transform their marketing, sales
and services data into contextually relevant services. By leveraging
Google Cloud’s AI and ML capabilities and more secure, trusted high
performance cloud infrastructure, organizations can turn data into
business insights that can be applied to help increase customer response
rates, lifetime value and loyalty.
“Leading organizations are actively working to gain a competitive
advantage by providing differentiated experiences and omni-channel
interactions with their customers,” said Paul Daugherty, chief
technology & innovation officer at Accenture. “Expanding the scope of
our collaboration is a great example of how Accenture and Google Cloud
are fueling the next generation of digital innovation and business
growth by harnessing the power of AI that can deliver real outcomes for
our clients.”
Thomas Kurian, CEO at Google Cloud, added, “There is a tremendous
opportunity for Fortune 2000 customers to modernize their customer
engagement models. Combining Google Cloud’s leading AI and ML
capabilities with Accenture’s trusted enterprise transformation
capability enables us to develop real, actionable solutions that
enterprise customers can start building on today.”
The companies are collaborating through the Accenture
Google Cloud Business Group, which focuses on developing
industry-based solutions in high-growth areas to accelerate clients’
adoption of Google Cloud.
Accenture has delivered more than 21,000 cloud transformations in nearly
every industry. Accenture was selected as the 2018 Google Cloud Global
Social Impact Partner of the Year and as a finalist for the 2018 Google
Cloud Services Partner of the Year.
For more information on the Accenture Google Cloud Business Group, visit https://www.accenture.com/us-en/service-accenture-google-business-group.
About Accenture
Accenture is a leading global professional services company, providing a
broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions — underpinned by the world’s largest delivery network —
Accenture works at the intersection of business and technology to help
clients improve their performance and create sustainable value for their
stakeholders. With 477,000 people serving clients in more than 120
countries, Accenture drives innovation to improve the way the world
works and lives. Visit us at www.accenture.com.
About Google Cloud
Google Cloud is widely recognized as a global leader in delivering a
secure, open and intelligent enterprise cloud platform. Our technology
is built on Google’s private network and is the product of nearly 20
years of innovation in security, network architecture, collaboration,
artificial intelligence and open source software. We offer a simply
engineered set of tools and unparalleled technology across Google Cloud
Platform and G Suite that help bring people, insights and ideas
together. Customers across more than 150 countries trust Google Cloud to
modernize their computing environment for today’s digital world.
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