A new user experience evaluation from the In-vehicle UX (IVX) group at Strategy Analytics has assessed the 2019 Renault Scenic. With a feature set comparable to many peers within its class, first-time users of the infotainment system aboard the 2019 Renault Scenic found the touchscreen and hard keys easy to use and visually appealing. Participants liked that the system offered access to frequently-used features, but found that access to key features needed to be better prioritized within the system. Moreover, the voice recognition system was particularly problematic.
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2019 Renault Scenic (Photo: Business Wire)
Key report findings include:
- The touchscreen in the Renault Scenic worked very well and the overall UI – particularly from the home screen – was simply designed and clearly optimized for top tasks.
- But advanced tasks such as point of interest (POI) search, were far more difficult. The POI category list proved to be a common bottleneck with relatively important categories such as ‘petrol station’, hidden under many layers of menus.
- The voice-control system was the most glaring aspect in need of improvement. Participants almost universally despised its voice recognition system, citing its rigidity with respect to usable utterances.
Chris Schreiner, Director, Syndicated Research UXIP and report author commented, “While comparable to other like-for-like systems in its class, the desirable feature set of the 2019 Renault Scenic does not translate into flawless usability. What these findings illustrate is a broader industry trend, especially within higher-volume vehicle classes worldwide. Feature sets have grown wider and consumers are becoming increasingly penned-in by poor in-car experiences for both touchscreens and voice systems used to deliver these features.”
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About In-vehicle UX
Our In-vehicle User Experience (IVX) service investigates UX innovation opportunities in the connected vehicle. By understanding the emerging behaviors, needs, motivations, use cases, pain-points and “must-have” experiences of lead adopters and future target consumers, IVX delivers a roadmap to help you design the optimal experience. IVX forms part of the User Experience Innovation Practice (UXIP) at Strategy Analytics. Through both syndicated and proprietary user-centric research capabilities, UXIP delivers strategic insights and analysis on how to optimize the user experience of new and emerging technologies. Click here for more information.