Dutch Bank Launches Voice-Activated Password System


ING Netherlands customers can now log in to their accounts simply by speaking

Banking security might be about to get a lot more personal following the launch of a new service by one of Europe’s leading banks.

Dutch bank ING Netherlands has updated its mobile app to include voice-activated functions, meaning users can unlock their account using just a few vocal commands.

Using ‘voice biometrics’ technology provided by American firm Nuance, customers using iOS and Android devices can now also check their balance and issue payments without ever needing to enter a PIN number.

In control

nuance_inge2Nuance says that its voice biometrics technology, named Inge, is actually more secure than having to enter a PIN number, as it is less like to succumb to brute force attacks or be fooled by imposters.

Any malicious attempts to hack into a user’s account is also stored for future reference in an attempt to crack down on criminals.

“Thanks in part to the inclusion of biometric applications, we are able to make banking faster, smoother and easier for our customers and improve access,” said Jeroen Losekoot, Internet & mobile marketing manager at ING. “This allows them to have greater control over their finances.”

Customers with devices that are unable to use voice biometrics will also be able to use other forms of biometric technology, such as fingerprint scanning, to access their accounts, as Inge is able to deal with this data as well.

“By becoming the first bank in the Netherlands to incorporate voice biometrics into the mobile banking app, ING Netherlands is leading the charge in innovation by utilising an effective solution that is natural and intuitive,” said Robert Weideman, executive vice president and general manager for the Enterprise Division of Nuance. “Customers can now bank in a seamless and convenient way by using the sound of their voice from start to finish in the mobile app.”

All clued up on mobile payments? Try our quiz!