BlackBerry Storm Lacks Punch


RIM’s BlackBerry Storm smartphone offers all the enterprise features that businesses have come to know and love, and that Apple’s iPhone lacks.

However, the BlackBerry Storm is slow, and its keyboard is clunky, particularly compared with the iPhone.

The BlackBerry Storm 9530 is Research In Motion’s first smartphone to dispense with a physical keyboard in favour of touch-sensitive display. As with other keyboardless devices, such as Apple’s popular iPhone 3G, the absence of a physical keyboard in the Storm means more in the way of display space and less in the way of tactile feedback.

However, typing on the Storm’s roomy 480-by-360-pixel display isn’t quite the same as tapping away at the iPhone 3G’s glass face. For the Storm, RIM has designed a touch-screen with an innovative twist – the new BlackBerry’s display is built like a one big button, so that pressing on the unit’s software-rendered keys produces tactile feedback that’s reminiscent of a real keypad.

The feature, which RIM calls SurePress, doesn’t match the tactile feedback of keyboard-bearing BlackBerry units, or of one of Palm’s venerable Treo smartphones, so if you spend more time entering text into your device than you do reading it, you’d be better off with one of those thumb keyboard units.

Hands-on with the Storm

While RIM certainly found an innovative way of attacking the tactile deficiencies of typical virtual keyboards, the Storm’s SurePress interface comes with its share of Version 1 rough spots. For one thing, compared with the iPhone, screen-scrolling on the Storm seems to be stuck in low gear. On the iPhone, you can quickly scroll down a page by flicking your finger across the display. On the Storm, there’s one speed for scrolling, and it isn’t very fast.

This was a major annoyance when I was installing applications through the Storm’s Application Centre. For each application I installed, the device presented me with an extremely long EULA that I had to flick, flick, flick my way through to get down to the Accept button.

The Storm displays its EULAs within the device’s Web browser, and I found that on most Web pages, my screen-presses would cause the current Web page to zoom in, rather than result in a click.

So, once I reached that far-off Accept button, the chances were good that my screen-press would result not in a button click, but in a zoom-in operation. To click on things such as EULA Accept buttons and Web page links as I intended, I had to get into the habit of waiting a second for the link I wished to click to become highlighted.

The Storm packs an accelerometer – as does the iPhone – which it uses to switch automatically between portrait and landscape mode, depending on how you hold it. In portrait mode, the virtual keyboard uses the two-letter-per-button input scheme found on RIM’s Pearl, and in landscape mode, the keyboard expands into a QWERTY keyboard.

I found it much easier to type on the Storm in portrait mode. In landscape mode, I found myself too often hitting the wrong keys.

On the bright side, both of the problems I experienced with the new touch-screen are software-based, so it’s possible that RIM could shore up these issues with a firmware upgrade.