In this webinar series, we explore how Genesys, a global leader in call centre technology, is transforming CX and EX through the power of artificial intelligence. As customers’ and employees’ expectations evolve, businesses need cutting-edge solutions to stay competitive, and Genesys is at the forefront of this transformation. 

 Throughout this series, we’ll highlight how Genesys’ AI-driven innovations reshape call centres by enhancing personalisation, improving efficiency, and delivering empathy at scale. Genesys enables organisations to provide exceptional service and create deeper, meaningful connections with their customers by optimising the customer journey and empowering employees with advanced tools. 

 

By the end of this series, you’ll gain a clear understanding of how Genesys empowers businesses to thrive in a rapidly changing world and how it strengthens the connection between organisations and their customers, building trust, loyalty, and long-term success.  

Genesys, is a global cloud leader in AI-powered experience orchestration. Genesys continue to innovate and have recently been positioned by Gartner, for the 10th year as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for its Ability to Execute and its Completeness of Vision.  

Whether you’re a business leader, a customer service professional, or someone passionate about the future of call centre technology, this series of webinars is designed to provide actionable insights on harnessing AI to strengthen trust, loyalty, and long-term success in CX.

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Watch EP. 1: Agent Copilot and Virtual Agents                                                                      Watch EP.2: The Importance of Social Listening

 

 

 

 

 

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Join us for Episode 3: CX Cloud from Genesys and Salesforce

11/12/2024    11:00-12:00 CET

The final episode of our Genesys webinar series takes a closer look at a game-changing integration: Contact Centre as a Service (CCaaS) and CRM capabilities. Together, Genesys and Salesforce are redefining customer support with an AI-powered workspace that unifies data, streamlines workflows, and delivers seamless, personalised experiences. 

📌 What to Expect in Episode 3: 

Learn how this powerful collaboration: 

• Combines customer and agent data for a unified view and enhanced interactions. 

• Eliminates the need for application switching, simplifying tech stacks. 

• Boosts agent productivity, lowers operational costs, and enhances CX. 

• Provides actionable insights via CX Cloud, helping teams deliver exceptional support every time. 

This final session will showcase how integrated tools and workflows are creating a new standard of efficiency, making it easier than ever to build trust, foster loyalty, and achieve business success. 

 If you’re ready to transform your contact centre operations with cutting-edge AI and innovative solutions, this episode is a must-watch! 

 🎯 Don’t miss the finale—register now to discover the future of CX.