Customer Experience Management in Telecoms

CEM in Telecoms will present leading operator case studies from Europe and the Middle East, led by a world-class speaker panel of 27 CxOs, VPs and Directors. Meet and network with CEM peers from Telefónica O2 Ireland, Du, TDC Denmark, Swisscom, BT, TeliaSonera and Deutsche Telekom. To view the CEM in Telecoms programme download your copy at or email You may also be interested in the complimentary resources available on the CEM in Telecoms website including interviews with BT Global Services, Orange FT Group and Beyond Philosophy.