RBS and NatWest Continue To Struggle With IT Fail

Thomas Brewster,

Millions of NatWest customers continue to be frustrated thanks to an IT failure

NatWest and RBS customers continue to face banking issues today, as account balances failed to update properly overnight.

The IT glitch has left many in the lurch, unable to make payments across accounts or receive wages, whilst others are simply confused about whether they have the funds they are supposed to have.

“Where money has gone into a customers account, there may be a delay in it appearing on their balance,” a spokesperson said today.

“We can assure our customers that this problem is strictly of a technical nature and we continue to work hard to resolve this. We also recognise this is an unacceptable inconvenience for our customers, for which we apologise.

“Staff in our branches and at our call centres are ready and available to answer any questions and help where they can.”

Making amends?

NatWest branches opened early this morning after shutting late last night in a bid to appease angry customers. It was reported that the 7.5 million NatWest current account holders were hit when issues struck yesterday.

However, a spokesperson told TechWeekEurope it had no public figures on how many customers were affected.

A number of RBS and  Ulster Bank customers are also affected, as they belong to the same group as NatWest and share IT infrastructure.

The customer complaints continue to flood Twitter, with many mocking the IT failure.

 

 

RBS had some more bad news today, as the FT reported it was likely to get £300 million less than it expected for the sale of 318 branches to Santander.

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