O2 Customers Hit By Text Problems
Network operator admits problem affecting pay-monthly customers
O2 has admitted that some of its customers may have had difficulty sending text messages yesterday, but said the problem had been resolved.
The problems apparently only affected pay-monthly customers on the network, with many using Twitter as a forum in which to vent their frustration.
Message not received
“Yesterday a small number of pay monthly customers – a few thousand – experienced difficulty sending and receiving text messages,” an O2 spokesperson told TechWeekEurope. “We apologise to our customers for any inconvenience this caused them. The issue was resolved yesterday afternoon.”
Dear #o2 please tell me why my text messages have suddenly gone to pot. I’m about to throw my phone threw the window
— Sarah Knight (@knightys) June 27, 2012
Oh joy, for some reason I cannot send text messages. Does @O2 have any network problems or is my iPhone the problem?
— Simon P. Hughes (@LibDemSimon) June 27, 2012
In May last year O2’s network was affected by outages in East London, North London, Kent and Sussex following theft and vandalism, with the operator adding it would not be compensating users for the inconvinenence, but working with the police instead.
Just one month later, another outage occurred, leaving users in parts of East London and Esssex without coverage for a period, although the problem was fixed within an hour.
O2’s parent company Telefonica announced earlier this month it had agreed a deal with Vodafone to pool together basic network infrastructure to create a national grid of 18,500 sites to provide wider coverage of 4G when it arrives. The two partners will create a joint-venture company, assuming responsibility for one half of the country each.
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