TalkTalk customers lose dial tones and can’t make calls following major system upgrade
TalkTalk says it has now fixed technical issues that prevented some customers from making or receiving phone calls.
Users flocked to social media to say they could hear no dial tone on their landline and the operator confirmed there was an issue earlier this morning. The company told TechWeekEurope that normal service was restored at 2pm today.
“During a major system upgrade we experienced an issue that may have impacted some of our customers dial tones and ability to make or receive calls from their landlines,” TalkTalk said to customers. “We’re pleased to say this is now resolved and customers should be able to make and receive calls as normal.”
Despite the problem now being rectified, the incident is unlikely to have improved TalkTalk’s reputation following a catastrophic cyber-attack in October.
The scale of the assault was less than originally feared, but 1.2 million email addresses, names and phone numbers were stolen, as were 21,000 account numbers and sort codes and 28,000 partial card details. However, TalkTalk is adamant that the data stolen is not sufficient for the attackers to steal money.
Still, at least it’s not just TalkTalk having problems this week. EE and O2 customers were among those unable to make calls to landline numbers, with one operator suggesting it was BT’s network was to blame. However TechWeekEurope understands no fault that could have caused the problems was found.