BT is “completely changing” the way it serves customers and is looking to fill 500 new roles in the UK and Ireland to make it happen.
BT announced today that it will be recruiting for 500 customer service positions in the UK and Ireland, which are in addition to its previously-announced target of creating 1,000 new jobs in the region by the end of March 2017.
The majority of the roles will be frontline customer care positions for BT Consumer, with contact centres in Swansea, Warrington, Doncaster and Accrington set to be the biggest beneficiaries.
The new positions are being created as part of the company’s commitment to answer 90 percent of its customer’s calls in the UK and Ireland on the same day.
Current Manpower agency staff will be offered the chance to convert their role into a permanent job working directly for BT and existing employees can earn a £500 bonus for referring a friend if their application is successful and they complete their first six months.
Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.
“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.”
Although this news is wholly positive for the company, its customers and the UK job market, BT has been going through its fair share of troubles in recent times.