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British Gas’s Smart Boilers Could Spell The End Of Breakdowns

Michael Moore joined TechWeek Europe in January 2014 as a trainee before graduating to Reporter later that year. He covers a wide range of topics, including but not limited to mobile devices, wearable tech, the Internet of Things, and financial technology.

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BoilerIQ is able to self-diagnose and report faults to an engineer before any occur

British Gas is looking to end the pain of unexpected cold showers with a new smart boiler service that is able to predict any potential breakdown.

The company has today launched BoilerIQ, a smart, connected service that constantly monitors itself to check for faults, sending data directly to British Gas.

If any issues are found, BoilerIQ will alert the customer by text, with British Gas then telephoning to arrange an engineer visit.

The engineer will already have received all the information from BoilerIQ, allowing them to remotely diagnose the problem without needing to be anywhere near the home in question, and also identify what replacement parts might be needed, ensuring the problem can be fixed more quickly.

Heating up

cold shower BoilerIQ will be available first to British Gas HomeCare customers with an eligible Worcester Bosch boiler from next week, and forms part of the company’s £500m investment in the smart connected home, most famously through its Hive smart thermostat.

“Boiler IQ is a hugely exciting innovation, helping British Gas to stand apart in the home services market, and offering unrivalled benefits to our HomeCare customers,” said Matthew Bateman, managing director of residential services at British Gas.

“Our number one priority is to make customers’ lives easier and more convenient. We know from two years trialling this product just how important it is for our customers to be in control and have peace of mind that their home will stay warm, safe and working.

“Research shows that more than three quarters of people say they would find a smart boiler service that spots faults and alerts them by text before they’ve noticed the issue helpful. Boiler IQ does just that, and will go a long way towards making cold showers a thing of the past.”

British Gas says it found that nearly 40 percent of people in the UK have endured cold showers in the last five years due to problems with their boiler, and more than half (56 percent) have gone without heating for at least a day.

The launch is the latest from a major UK energy company in an attempt to gain a share of the ever-more lucrative smart home market.

Last December, npower revealed the launch of a smart home app that looks to control all the connected products and services in your house, teaming up with the likes of Nest Labs, Yale and D-link to develop an integrated ‘eco-system’ controlled by a single npower app.

A recent report from analyst house Juniper predicted that consumer spending on smart homes and their associated products is set to skyrocket and reach $100bn (£65bn) within the next five years, as this growth will push the number of connected appliances in smart homes to over 20 million by 2020.

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