Apple Offers To Replace Failing iPhone 6 Plus Cameras

Matt Broersma is a long standing tech freelance, who has worked for Ziff-Davis, ZDnet and other leading publications

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The iSight cameras in some handsets failed, causing blurry photos, Apple has acknowledged

Apple has launched a replacement programme for failing cameras on some iPhone 6 Plus models after users complained that their devices were producing blurry images.

The company said it determined that in some models the camera, called iSight, contains a component that may fail, causing the blurry photos.

Limited scope

Apple WatchThe problem affects particular devices that were mainly sold between September 2014 and January 2015, Apple said, although it couldn’t say how many units may have been affected.

Users can identify whether their devices are affected using the handset’s serial number, found in Settings > General > About, Apple said.

“If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge,” the company stated.

The serial number can be checked using an online tool found on Apple’s website, the company said.

The programme applies only to the iPhone 6 Plus version of the handset, which has a larger screen. Both the iPhone 6 and iPhone 6 Plus were released in September 2014.

Bent handsets

Eligible devices can be taken to an Apple authorised service provider or Apple retail shop or can be submitted to Apple’s technical support service.

The company said users may need to repair damage such as cracked screens before sending in the device for camera replacement, and said the offer may be restricted to the device’s original country of purchase.

The programme covers affected cameras for three years after the unit’s first retail sale, Apple said.

The iPhone 6 Plus was also found to be susceptible to bending in users’ pockets, but Apple said the deformation was “extremely rare to happen in real world use”.

The iPhone 6 range is Apple’s best-selling handset to date.

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