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Microsoft Says It Has Fixed Yet Another Office 365 Outage

Antony Savvas is a freelance journalist and the editor of TechWeek's sister publication ChannelBiz

Connectivity issues affect Office 365 access across Europe, despite rising Brexit prices for Microsoft cloud services

Microsoft may be increasing its cloud service prices for UK customers in the wake of the Brexit vote, but that hasn’t stopped Office 365 users from suffering yet another outage for the cloud-based productivity suite around Europe today.

There have been a number of significant outages across Europe and in the US this year already, most notably in January, February and June, and minor faults have been reported earlier this month on DownDetector.

Office 365 outage

Microsoft Office Windows 10 tablet 2“At the moment it seems Office 365 Exchange is fully down for everyone. Have had a few dozen customer companies call us so far for IT support due to this problem. Hope they fix it soon,” said one customer in the Netherlands earlier today.

Microsoft first recognised the service interruptions on Twitter earlier this morning  and tweeted:  “We’re rolling back a recent change made to our network infrastructure. Admins check admin centre for EX84646.”

And around one hour it claimed to have fixed the issues: “We’ve fixed the connectivity issues under EX84646. If the issue persists please raise a ticket with support.”

However Office 365 users on DownDetector are continuing to complain about issues with the service.

“All our users here in Scotland are having various Office 365 access issues yet again. It’s like Microsoft have a mission to sabotage their own dominance by poor service.Some users cannot draft emails in Outlook, others cannot access Word or Excel and some cannot access any of the software – that’s been over four hours now,” Cramond Perry said an hour ago on DownDetector.

Dan Sloshberg, cyber resiliency expert at email security firm Mimecast, said of the problems: “Cloud services clearly fail and if you don’t have an independent continuity service, your email will be down until Office 365 gets it back up again. Human, software and hardware errors will always happen. This time, what appears to be a failed patch, has caused headaches for IT teams across Europe.

“Many of our customers are using Mimecast to improve the security and availability of email on Office 365, and this is growing daily.”

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Originally published on ChannelBiz