Salesforce finally opens its first European data centre in the UK, powered by 100 percent renewable energy
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IT Life: Improving The Customer Experience
ClickSoftware's Steve Mason talks about the Cloud, CRM and Spotify
Salesforce Reinvents Its Social Elements, Launches ‘Community Cloud’
A social network for work – haven’t we seen this before?
Salesforce Launches Developer Suite For Wearable Computing
Salesforce Wear initiative wants to help businesses build apps for smart watches, smart glasses
Autotask To Be Acquired By Private Equity Firm
A leading maker of hosted business management software, Autotask is following a broad trend of buyouts by private equity firms
Salesforce Touts Mobile Business App As Sales Rise
Salesforce.com posts higher revenues as it touts a mobile app that it believes will allow users to control their businesses
SugarCRM: Combining Open Source Sensibilities With Commercial Interest
Henning Ogberg and Jennifer Stagnaro from SugarCRM explains how open source platforms can be a good source of revenue
Microsoft Acquires Parature For CRM Push
Microsoft Dynamics CRM users will fulfil their own demands thanks to Parature's customer service software
Salesforce: Microsoft Doesn’t Get Social or Mobile
Cloud giant still has some bad words to say about its rivals
Microsoft Finishes Dynamics CRM 2013 Worldwide Rollout
Microsoft completes its global rollout of its cloud-enabled CRM suite and reveals new partnership deal
Microsoft Starts Dynamics CRM Online 2013 Rollout
Microsoft's update to its cloud-based CRM offering has launched in the US after going live in Europe and Asia
Salesforce Takes CRM Leadership From SAP
Poor Euro exchange lets Marc Benioff's Salesforce slap SAP
IT Life: Taking Contact Centres Into The Cloud
Ashley Unitt wants to get contact centres in the cloud - and then get to grips with the Big Data this produces
SugarCRM SaaS Service Moves to HTML5
Salesforce alternative now links better to social
Microsoft Previews CRM Changes
Microsoft is preparing users of its Dynamics customer relationship management for major changes, stemming in part from its acquisitions of NetBreeze and MarketingPilot
Banking Summit 2012: Can ICT Save The Banks?
ITALY: Could analytics and social media provide a real change in banking, that boosts the economy and satisfies customers?
CRM Battle Escalates For Oracle, SAP, Salesforce
The fight for market share in the CRM sector is escalating, as the number of potential customers falls says IDC
Cloudforce: Salesforce Chatter Goes Real-Time
Salesforce.com gives its Chatter social network some real time chat
Jive Takes On Salesforce With Social CRM Software
Jive Software is squaring up to Salesforce.com after launching its own social CRM software product
Oracle CRM on Demand Webinar featuring Tervis Tumbler
Urgent Attention Advised As Oracle Issues Another Big Patch
Oracle has released patches for 16 critical bugs among the 78 vulnerabilities fixed in its flagship database and associated software
Oracle, Salesforce Dominate CRM Market
According to analyst house IDC, Oracle and Salesforce.com dominated the CRM market during 2011
RedHorse Looks To SMBs With Analytics Platform
RedHorse Systems is offering SMBs a business analytic tool thanks to its newly upgraded CRM platform
Social CRM Targeted For Growth In 2012
Acquisition seems to be the rule to adding social CRM tools to the options for the corporate brand armoury
Oracle Makes CRM Play With InQuira Acquisition
Oracle is bolstering its CRM portfolio by buying Inquira, to help it take on Salesforce.com and Microsoft
Global SaaS Revenue To Reach £7.6bn In 2011
The SaaS market is expected to grow by 20.7 percent in 2011, driven largely by CRM applications
SugarCRM Offers Alternative To Saleforce: Review
CRM software isn’t child’s play, but SugarCRM proves oddly comforting, and is cheaper than Salesforce
Growing Battle As CRM Firms Shout About Social Nets
CRM specialists are focusing on developing their platforms to engage customers through social networking
Czech Republic Cloud Development Centre Opened By NetSuite
Netsuite's development centre in the Czech Republic will focus on marketing its services and partners' products
Charities Urged To Dump Closed CRM And Windows
Migrating away from proprietary CRM platforms could allow charities to finally abandon Windows completely, says FSF